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Ordering Information
All orders for service work,  must have the invoice printed out & placed in the box with the original product. If there is no invoice with the product, production will be delayed until the customer contacts Jokerz and confirms their order # & proof of purchase. Only then can we proceed with the order.  This goes for both individuals & shops.

We strongly recommend using our pre-made foam filled boxes (available on our website) for the safest shipping of your supercharger.

Boxing Information
Remove any and all sensors, injectors and throttle body (if possible). Protect any plastic parts, pulleys, intercoolers from damage. Use at least 2” of rigid packing material such as layered cardboard, solid pink construction foam board, instapak, etc. Packing peanuts do nothing to protect your packages, we recommend a dual walled box for heavier items. We can provide box a box and appropriate packing material at cost. Here https://jokerzperformance.com/product/foam-boxing-service/

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Jokerz Performance disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Jokerz Performance does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Jokerz Performance does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Return Policy
All purchases are final unless pre-authorized by Jokerz. Jokerz does not accept any returns on any products. If damages occur once received or from shipping, Jokerz need to be notified immediately. Once notified, the issue will be addressed as per our warranty guidelines. Any agreed upon returns or cancellations subject to 15% cancellation fee + processing fees. processing fees are not part of the 15%.
All parts not manufactured by jokerz are subjected to original manufactures return policy.
If a supercharger is sent in and service stop is requested by customer a minimum $285 inspection fee will be applied. If the order amount total divided 15% is greater then $285. The 15% + processing fees refund/return policy takes precedence. This covers fees labor boxing and time to return product in a presentable manor.
Core refunds can take up to 30 days to process

Turnaround Time
Typical turnaround time is estimated 15 business days. Jokerz does its best to meet or beat these timelines. Under certain circumstances, your job may take longer than the estimated turn around time, in these times, you will be notified of any delays. You are also always welcomed to reach out to check on the status of your order or prior to placing your order to check if our timelines are proceeding as scheduled.